About Us Goldhawk Forms Limited, established in 1995, is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details & registered address is:
Goldhawk Forms Limited
Unit 26, Kent House
19 Bourne Road
Old Bexley Business Park
Bexley, Kent
DA5 1LR
United Kingdom
Phone: 01322 558837
Fax: 01322 553772
Email: sales@stationeryandprint.co.uk
Company registered number: 3009120
VAT registration number: GB 656 6783 84
Our opening times:
The Offices are open from 9:00am to 5.00pm, Monday to Friday. You will be able to contact us between these times. The offices are closed on Saturdays, Sundays and Bank holidays. |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit or debit card payment from Visa, Mastercard, Visa Delta, Maestro, Solo, Visa Electron. For total security we only accept your card information via Protx, our secure Internet payment provider.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Credit accounts (30 days from invoice date)
TO OPEN A 30 DAY CREDIT ACCOUNT (subject to credit checks), simply e-mail our accounts department by clicking on the contact us link with your Company name, Company address, contact name, telephone number and Company regisration number.
We normally respond within two working hours.
Please note that we do not open credit accounts for 'one-off' orders except in the case of local authority departments and registered charities that can submit an original purchase order. We are pleased, however, to open credit facilities to corporate customers ordering consumable products on a regular basis,
For all sales made on credit, payment is due from you within thirty days from the invoice date.
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Shipping And Handling All orders over £50.00 before vat are delivered FREE via courier.
Orders below £50.00 before vat are subject to a NEXT WORKING DAY delivery charge of £5.95 |
Delivery Schedule We only deliver to UK Mainland addresses. We require a signature so please ensure someone is available .
We do NOT deliver to Eire, Northern Ireland, Scottish Highlands, and Offshore Islands.
We do NOT deliver to PO box addresses.
For same day despatch you need to place your order before 4:30 PM.
We offer next working day. orders received on Friday evenings, Saturdays and Sundays we will delivered on Tuesday.
Delivery times are between 9am and 6pm Monday to Friday.
REMOTE POSTCODES: A limited number of remote postcodes are subject to an additional delivery charge. We will notify you immediately if this applies to your order, and will only proceed with your approval.
DELIVERY UPSTAIRS: Please also be aware that the courier is contracted to deliver to the address stated on the order. Please include your relevant FLOOR number on the order.
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Back Orders Items listed 'NOT IN STOCK' will be back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All orders are subject to U.K Value Added Tax where applicable. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day guarantee. |
Reaching Us call on 01322 558837 or
fax us on 01322 553772 or
write to us at
Goldhawk Forms Limited
Unit 26, Kent House
19 Bourne Road
Old Bexley Business Park
Bexley, Kent
DA5 1LR
United Kingdom
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Privacy Policy Goldhawk Forms Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Authorisation
We are unable to accept the return of goods without prior consent and all returns will only be accepted with a valid returns authorisation number (RMA). Unauthorised goods will be refused.
Refused goods must be collected within 30 days otherwise they will be disposed of.
Goods ordered in error
It is acknowledged that goods are incorrectly ordered from time to time. At the discretion of Goldhawk Forms Ltd. these may be returned within 30 days of the date of the invoice providing goods are in a wholly saleable condition relative to product integrity, shelf life and packaging.
These may be returned at the cost of the customer with suitable paperwork and details to enable a prompt processing of your credit note.
ALL SUCH RETURNS ARE SUBJECT TO A 20% RESTOCKING CHARGE.
Faulty Returns
Goods claimed to be faulty will be tested by Goldhawk Forms Ltd. and may require prior authorisation from the manufacturer before credit can be agreed. In such situations returns must be accompanied by a faulty evaluation form and print sample. Faulty goods in general and those compliant with the above are collected free of charge.
Damaged goods
All deliveries received in a damaged condition should be signed for as damaged to enable a claim to be processed.
Such claims must be logged with our Customer Care Department within 3 working days to be valid.
Credit, where appropriate, will be issued upon receipt and evaluation, normally within 3 working days.
Short Shipment/Picking Error
For a claim to be valid it must be logged with our Customer Care Department within 3 working days.
At this point a Stock Check showing the goods short shipped will be sent to our warehouse.
This procedure takes up to 24hrs.
Once we have the results back you will contacted confirming or Unconfirming the Short shipment claim.
Replacement goods will be dispatched same day as notification.
Collections
Our Carriers should effect all collections within 48 hrs unless otherwise advised.
Expiry Date
All Goldhawk Forms Ltd. returns authorisation numbers (RMA) carry a 14 day expiry date. The RMA is void after this date.
Credits will not be issued against the RMA once void, and receipt of these goods will be refused.
ALL RETURNS MUST BE SUITABLY PACKAGED. DAMAGED OR DEFACED ORIGINAL PACKAGING CANNOT BE CREDITED.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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Remittance Terms Payment will be made at time of ordering; your card will be debited once your order has been confirmed.
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